Yesterday I sent out a note Chasing the Customer … But to Where? Chapter 2 http://wp.me/p3lbtW-3R The CEO of Staples is recently quoted as follows: “Our customers are using less office supplies, shopping less often in our stores and more online, and the focus on value has made the marketplace even more competitive,” Mr. Sargent … Continue reading
Everything Must Go! Look for a lot of Brick and Mortar store closings over the next few years. A changing consumer, product obsolescence, too much retail space, mall-aversion, lack of niche or competitive advantage and the internet are all driving forces. Recent examples: Staples announced they are closing 200 stores citing the fact that over … Continue reading
I have included two links at the end that I sincerely ask you to click on. They are both outstanding examples of the meaning and power of organizational culture. Whether at the beginning, middle or end of your career – employee, manager or leader, you will find value in these words. Perhaps no organization defines “Culture” … Continue reading
Sears Roebuck & Company What Went Wrong? The 3 C’s of Failure How we got here. Read the series: http://rl098.wordpress.com/2014/02/05/chasing-the-customer-sears-down-the-up-escalator-3/ What Went Wrong? The 3 C’s of Failure Culture Customer Change In the next installments, I will visit each of these individually. I am sure there are those of you will disagree and offer comments. … Continue reading
Sears Roebuck & Company What Went Wrong? The 3 C’s of failure In 1972,three out of four American’s shopped there. Sales were more than 1% of the Gross National Product. Sears was one of the seven or eight largest corporations in the world. More than half the U.S. households had a Sears credit card. One-third … Continue reading
Check to see the Walmart update. Chasing the Customer … Is BAM (Brick and Mortar) About to go Bust?.
UPDATE: My good friend Jack Hall, who knows a lot about retail, just sent this link in. From Abercrombie to Walmart, brick and mortar retailing is in for a tough year. http://money.msn.com/top-stocks/post–wal-mart-the-latest-sign-retail-is-reeling No … but things are changing and good merchants will have to adjust their thinking and market strategy. Here’s why: Some of you might … Continue reading
Sears – Down the Up Escalator seems an appropriate metaphor. For almost a century Sears trajectory was always upward. Today was better than yesterday! Tomorrow will be better than today! Next year will be better than this year! If you worked at Sears – that’s the way it always , with unwavering certainty, worked – … Continue reading
February is the birth month of two of our most influential Presidents, Washington and Lincoln . Their cultural and moral legacy is in sharp contrast to that portrayed in the Oscar nominated, The Wolf of Wall Street. Which is the America we want? Ask Dr. Berry! Is the “Wolf” at our door?.
February is the birth month of two of our most influential Presidents, Washington and Lincoln. On this, the 1st day of February, it is probably appropriate to reflect for a few moments on the kind of America and society we want. Is it the America envisioned by Washington and Lincoln … or depicted in the … Continue reading