It’s Not Necessary to Change … If Survival Is Not Mandatory!



Chasing The Customer … Apple’s Sun Tzu Strategy

Apple’s Sun Tzu Stategy Supreme excellence consists in breaking the enemy’s resistance without fighting. Sun Tzu Steve Jobs was a master strategist. Simply put, he changed things. Apparently, the Jobs spirit still persists at Apple. Faced with the introduction of an improved but not breakthrough iPhone, yet the necessity to ramp sales, Apple management offered … Continue reading

93% of China’s Urban Population Will Reach Middle Class By 2030

X 93% of China’s Urban Population Will be Middle Class By 2030 X While American politicians bemoan the loss of America’s middle class … China is creating a Middle Class … and it is ‘Catching Fire’! X Business Insider has recently shared a  chart from a research note published by ANZ’s Greater China economists. The … Continue reading

Chasing The Customer … Drucker Defined – Apple Applied

Customer Experience … Drucker defined – Apple Applied.

Chasing the Customer… Great to Goat?

Apple Watch Good to Goat? or  Good to Great? The results are in. Looks like Angela did do it!  It looks as though Angela Ahrendt’s new sales strategy had the right touch. According to CBS News reports, the first traunch of Apple watches sold out in the first 30 minutes. (Samsung spent a considerable amount marketing the … Continue reading

Chasing The Customer … Drucker said it … Angela did it!

Drucker Said It Angela Did It!!! “The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself.“ Peter Drucker Angela Ahrendts just bet the bricks that the new Apple watch can do it with clicks. Will Angela prove Peter’s hypothesis? Is the Apple brand so … Continue reading

Why Top Performers Get Axed? An Alternate Viewpoint

Puzzle Revisited On July 20th, 2014, I wrote a blog titled ‘Puzzle’. Thought it might be a good time to revisit. According to Peter Drucker, change leaders should focus on exploiting new opportunities vigorously, but there is a natural bias in any organization towards continuity. For instance, when new and innovative services, products or processes have … Continue reading

Chasing the Customer … When There’s Writing On The Wall

    Adjusted … Adjusting … Clueless   UPS ♦ Apple ♦ New York Times                       Above slide from the recent Consumer Goods Technology Conference presentation by P. Berry Phd. There is no question that ecommerce is both a disruptive technology and ‘shapeshifter’. There are those that … Continue reading

Chasing the Customer … Klobbers!

 Kroger Klobbers! Data & Digital Power!! Kroger  Amazing !!!   Consider what the Kroger management team, Dave Dillon and Rodney McMullen and the Kroger employees have done. 10+ years of  ¼ / ¼ consecutive growth. Plus: Impressive growth in a challenging retail environment Revenue gains similar to Both Kroger and Amazon are growing revenue at … Continue reading

Chasing the Customer … Sears – What Went Wrong? – Organizational Culture ?

Sears Roebuck & Company What Went Wrong? The 3 C’s of Failure How we got here. Read the series:  What Went Wrong? The 3 C’s of Failure Culture Customer Change In the next installments, I will visit each of these individually. I am sure there are those of you will disagree and offer comments. … Continue reading