93% of China’s Urban Population Will Reach Middle Class By 2030

X 93% of China’s Urban Population Will be Middle Class By 2030 X While American politicians bemoan the loss of America’s middle class … China is creating a Middle Class … and it is ‘Catching Fire’! X Business Insider has recently shared a  chart from a research note published by ANZ’s Greater China economists. The … Continue reading

Rockettes Rock CRM

Mass Marketing Personalized John Andrews invited me to write a Black Friday prognostication on the Ingnite Social Media Blog … The Relevance of Being Irrelevant. We pretty well know now that Black Friday was Blah!  However, I did opine with some suggestions for future Black Friday’s. To survive in an increasingly competitive retail landscape, marketing … Continue reading

Black Friday The Relevance Of Being Irrelevant

             Big Bang or Little Poof? If you’re tired of Turkey and not interested in being mauled at the mall, Ignite Social Media posted my Turkey Day musings, click here, concerning the irrelevance of Black Friday earlier today. Might be worth a read. We’ll know Monday … whether my ponderings … Continue reading

Chasing The Customer … $8 billion in 1 Day – Alibaba

UPDATE 11/11 11:53 AM Final GMV sales for Alibaba’s Singles’ Day are $9.34 billion … 61% over LY. The one day event is 3.2x bigger than 2013’s U.S. Black Friday and Cyber Monday sales combined.   The Global Reality of eCommerce   Jack Ma’s Alibaba announced this morning that yesterday’s Singles’ Day, GMV or Gross … Continue reading

Chasing the Customer … Not the Competition … Update 6

It was not a cash register ringing holiday season for retailers most had predicted. What will be important is to see how retailers like Nordstrom and Macy’s performed against their peers based on their significant Omnichannel investments. Overall, U.S. retailers posted their lowest holiday season sales gain in the last four years, according to ShopperTrak … Continue reading

Chasing The Customer_Not The Competition_Update 4

The Christmas Conundrum: Where did shoppers shop this holiday season? Bricks and Mortar vs. Online Shopping Note: Customers send an Online message to retailers. These are preliminary numbers and we do not as of yet have a comprehensive overview of the 2013 Holiday Selling Season. However, it is clear that the Customer is getting very … Continue reading

Chasing the Customer … Not the Competition _ Update 3

Were retail openings on Thanksgiving day a good idea or simply a shift in cadence – the days and times customers actually hit the stores? Are the lackluster numbers simply customer economic malaise  – better luck next year? But  is there also a fundamental shift going on as to how customers buy the products they … Continue reading

Chasing the Customer … Not the Competition _ Update 2

On going update of retail and e commerce stats from Thanksgiving to Cyber Monday. Shopper traffic to physical retail stores fell 11.4% and retail sales decreased by 13.2% on Black Friday 2013, compared to Black Friday 2012. ShopperTrak Black Friday 2013 spending increased 2.9% compared to Black Friday 2012. MasterCard Spending Pulse http://wp.me/p3lbtW-l  What’s the … Continue reading

Chasing The Customer … Not The Competition _ Update

Overall Retail Sales Results for November 2013 Johnson Redbook Sales Index reports that sales of the largest U.S. retail chains decreased 0.2% in November 2013, compared to October 2013. All day tomorrow, I will be updating November stats including Thanksgiving Day, Black Friday, Cyber Monday. http://wp.me/p3lbtW-l If you haven’t read Chasing The Customer … Not … Continue reading