Who ‘Mugged’ Macy’s

The three biggest department stores in the 1960’s – Macy’s, Hudson’s and Marshall Field’s. Macy’s is now the lone survivor…for the moment!


Amazon Confrontation in Columbus … Update

Why is Amazon spending $1 billion in Columbus, Ohio?

“We can’t be a $400 billion retailer without a strong consumables business.” Jeff Bezos

Chasing the Customer … Amazon & Google … the Perfect Storm?

  It’s Like Being Hit By A Tornado & Lightening Bolt … At The Same Time!   Google announced yesterday that it has allocated 1/2 Billion dollars to launch a same day home delivery service from assorted retailers. Amazon has announced that it intends to “… provide 50% of a household’s needs to 50% of … Continue reading

Chasing the Customer … Kroger Does It Better!

 Kroger Always Looks At The Numbers! “We continue to differentiate ourselves via the joint venture we formed to create dunnhumbyUSA, a consumer insights company. Years of experience with dunnhumby have made us exponentially better at personalization and individualized rewards. By deepening our focus on our customers, we have redefined our business model and made it … Continue reading

Chasing the Customer … 11 Main, Inc … Can Amazon Compete?

On May 5, 2014, I wrote a blog, “Chasing the Customer … Can STORY Compete with Amazon? http://wp.me/p3lbtW-96 Today, with the introduction of 11 Main,  the question might be can Amazon compete with STORY? 11 Main, Inc. If you are an independent specialty retailer, how do you compete with Neiman Marcus, Nordstrom, Macy’s or even … Continue reading

Chasing The Customer … Does Amazon Have Alternatives to Buying Sears?

UPDATE! Jeff Bezos has lost over $ 6 billion since January 1st. http://www.businessweek.com/articles/2014-04-21/jeff-bezoss-net-worth-dives-in-2014     Does Amazon Have Alternatives to Buying Sears?   My good friend Richard Essigs sent along the following: http://www.businessinsider.com/amazon-should-acquire-sears-2014-4 Basically it gives four reasons for Amazon to buy Sears.   Does Alibaba Change The Amazon Market Strategy? Alibaba is about to … Continue reading

Chasing the Customer … Sears – What Went Wrong? – Organizational Culture ?

Sears Roebuck & Company What Went Wrong? The 3 C’s of Failure How we got here. Read the series: https://rl098.wordpress.com/2014/02/05/chasing-the-customer-sears-down-the-up-escalator-3/  What Went Wrong? The 3 C’s of Failure Culture Customer Change In the next installments, I will visit each of these individually. I am sure there are those of you will disagree and offer comments. … Continue reading

Chasing the Customer … but to where?

Shopping center retail space grew a 2 X the rate of the population for most of the last decade. U.S. retailing has basically operated under the theory that the only way to growth was to build more or bigger stores. Today, the U.S. has an average of 23  to 46 square feet of retail space per … Continue reading

Kroger … 10 Examples of How Big Data Delivered

Check the numbers on Kroger and Macy’s.  Read about the changes to their retail strategy that Best Buy is going to be forced to make. Home Depot is about to change its market strategy. Safeway is doing a rethink and is testing large cutbacks on its print advertising expense. Big decisions guided by big data … Continue reading

Chasing The Customer … Kroger’s 10 Years of Empirical Success!

Nobody in the food industry has done a better job than Dave Dillon, dunnhumby and the Kroger team in defining and delivering the future of customer based retailing. Just look at the numbers! Kroger Strategy:  people, prices, products, shopping experience, right in-store merchandise mix, right media mix, targeted promotions delivered by big data insights, retail level … Continue reading