Chasing the Customer … Amazon & Google … the Perfect Storm?

  It’s Like Being Hit By A Tornado & Lightening Bolt … At The Same Time!   Google announced yesterday that it has allocated 1/2 Billion dollars to launch a same day home delivery service from assorted retailers. Amazon has announced that it intends to “… provide 50% of a household’s needs to 50% of … Continue reading

Chasing the Customer … 11 Main, Inc … Can Amazon Compete?

On May 5, 2014, I wrote a blog, “Chasing the Customer … Can STORY Compete with Amazon? Today, with the introduction of 11 Main,  the question might be can Amazon compete with STORY? 11 Main, Inc. If you are an independent specialty retailer, how do you compete with Neiman Marcus, Nordstrom, Macy’s or even … Continue reading

Chasing the Customer … Sears – What Went Wrong? – Organizational Culture ?

Sears Roebuck & Company What Went Wrong? The 3 C’s of Failure How we got here. Read the series:  What Went Wrong? The 3 C’s of Failure Culture Customer Change In the next installments, I will visit each of these individually. I am sure there are those of you will disagree and offer comments. … Continue reading

Chasing the Customer … Not the Competition _ Update 6.1

Jim Cramer just released  ‘How Macy’s is clobbering the competition’–how-macys-is-clobbering-the-competition Cramer wonders whether Macy’s had more days between Thanksgiving and Christmas than other retailers did. Cramer gives a pretty good overview on why customer focus and Omnichannel technology is both a good strategy and investment. Thanks to my good friend Jack Hall for sending this … Continue reading

Chasing the Customer … Not the Competition … Update 6

It was not a cash register ringing holiday season for retailers most had predicted. What will be important is to see how retailers like Nordstrom and Macy’s performed against their peers based on their significant Omnichannel investments. Overall, U.S. retailers posted their lowest holiday season sales gain in the last four years, according to ShopperTrak … Continue reading

Chasing the Customer … Not the Competition _ Update 3

Were retail openings on Thanksgiving day a good idea or simply a shift in cadence – the days and times customers actually hit the stores? Are the lackluster numbers simply customer economic malaise  – better luck next year? But  is there also a fundamental shift going on as to how customers buy the products they … Continue reading

Chasing the Customer … Not the Competition _ Update 2

On going update of retail and e commerce stats from Thanksgiving to Cyber Monday. Shopper traffic to physical retail stores fell 11.4% and retail sales decreased by 13.2% on Black Friday 2013, compared to Black Friday 2012. ShopperTrak Black Friday 2013 spending increased 2.9% compared to Black Friday 2012. MasterCard Spending Pulse  What’s the … Continue reading

Chasing The Customer … Not The Competition _ Update

Overall Retail Sales Results for November 2013 Johnson Redbook Sales Index reports that sales of the largest U.S. retail chains decreased 0.2% in November 2013, compared to October 2013. All day tomorrow, I will be updating November stats including Thanksgiving Day, Black Friday, Cyber Monday. If you haven’t read Chasing The Customer … Not … Continue reading

Chasing The Customer … Not The Competition!

“Data is becoming the new raw material of business and economic input almost on par with capital and labor.”  The Economist Feb 25, 2013 Many think the competitive issue facing brands and retailers is about continuously tracking competitors. Many others think the great challenge to modern day retailing is between bricks or clicks, the physical … Continue reading