Chasing The Customer … Drucker Defined – Apple Applied

Customer Experience … Drucker defined – Apple Applied.

Advertisements

Chasing the Customer… Great to Goat?

Apple Watch Good to Goat? or  Good to Great? The results are in. Looks like Angela did do it!  It looks as though Angela Ahrendt’s new sales strategy had the right touch. According to CBS News reports, the first traunch of Apple watches sold out in the first 30 minutes. (Samsung spent a considerable amount marketing the … Continue reading

Why Top Performers Get Axed? An Alternate Viewpoint

Puzzle Revisited On July 20th, 2014, I wrote a blog titled ‘Puzzle’. Thought it might be a good time to revisit. According to Peter Drucker, change leaders should focus on exploiting new opportunities vigorously, but there is a natural bias in any organization towards continuity. For instance, when new and innovative services, products or processes have … Continue reading

Chasing The Customer … Happy New Year

HELLO 2015! Chasing the Customer was read in 44 countries last year, according to the statistical wizards at Word Press! Thank you all of you who took the time to read and comment on my meanderings. Never thought anything I would think or write about might be ‘internationalized’. Undoubtedly my high school language arts teacher, … Continue reading

Chasing the Customer … A Week of Drucker

Drucker … Wisdom not applied is meaningless  

Chasing the Customer … A Week of Drucker

Chasing the Customer … A Week of Drucker

Chasing the Customer … A Week of Drucker

Chasing the Customer … A Week of Drucker

Chasing the Customer … Loyalty

A Daily Series With Thoughts About Chasing The Customer … Thinking About Change