Amazon Confrontation in Columbus … Update

Why is Amazon spending $1 billion in Columbus, Ohio?

“We can’t be a $400 billion retailer without a strong consumables business.” Jeff Bezos


Chasing the Customer … While Sears Built a Tower … Sam Walton Built Stores

Back in 1969, the world’s largest retailer, Sears Roebuck and Company, decided to build the world’s tallest building in Chicago, IL – Sears Tower. About that time, Sam Walton decided to start building a lot of retail stores. Sears at one time did over 1% of the U.S. gross national product in retail sales. Today … Continue reading

Chasing The Customer … WMX

WMX The Walmart Exchange   If you are in retailing, CPG, marketing, advertising, media buying, social media, digital media, legacy media (print, radio or TV) … better click on the below link today.   From Friday’s AdAge: “Walmart met recently with around 200 supplier marketing executives in part to discuss the Walmart Exchange, or WMX, … Continue reading

Chasing the Customer … Klobbers!

 Kroger Klobbers! Data & Digital Power!! Kroger  Amazing !!!   Consider what the Kroger management team, Dave Dillon and Rodney McMullen and the Kroger employees have done. 10+ years of  ¼ / ¼ consecutive growth. Plus: Impressive growth in a challenging retail environment Revenue gains similar to Both Kroger and Amazon are growing revenue at … Continue reading

Chasing the Customer … Kroger Does It Better!

 Kroger Always Looks At The Numbers! “We continue to differentiate ourselves via the joint venture we formed to create dunnhumbyUSA, a consumer insights company. Years of experience with dunnhumby have made us exponentially better at personalization and individualized rewards. By deepening our focus on our customers, we have redefined our business model and made it … Continue reading

Chasing the Customer … Story Has A New Story!

 The reader response to the first STORY story was very good. Thought STORY’s new theme ‘GOOD’ deserved a STORY reprise.   Good!   STORY’s  new theme asks the question, “Can a company create and profitably sell good products and at the same time contribute to the community good?” Good!  That’s the new STORY story. … Continue reading

Chasing The Customer … Does Amazon Have Alternatives to Buying Sears?

UPDATE! Jeff Bezos has lost over $ 6 billion since January 1st.     Does Amazon Have Alternatives to Buying Sears?   My good friend Richard Essigs sent along the following: Basically it gives four reasons for Amazon to buy Sears.   Does Alibaba Change The Amazon Market Strategy? Alibaba is about to … Continue reading

Chasing the Customer … Sears – What Went Wrong? – Organizational Culture ?

Sears Roebuck & Company What Went Wrong? The 3 C’s of Failure How we got here. Read the series:  What Went Wrong? The 3 C’s of Failure Culture Customer Change In the next installments, I will visit each of these individually. I am sure there are those of you will disagree and offer comments. … Continue reading

Chasing the Customer … but to where?

Shopping center retail space grew a 2 X the rate of the population for most of the last decade. U.S. retailing has basically operated under the theory that the only way to growth was to build more or bigger stores. Today, the U.S. has an average of 23  to 46 square feet of retail space per … Continue reading

Chasing The Customer … Kroger’s 10 Years of Empirical Success!

Nobody in the food industry has done a better job than Dave Dillon, dunnhumby and the Kroger team in defining and delivering the future of customer based retailing. Just look at the numbers! Kroger Strategy:  people, prices, products, shopping experience, right in-store merchandise mix, right media mix, targeted promotions delivered by big data insights, retail level … Continue reading